Welcome to Be Rustic, where your satisfaction is our top priority. Our Refund and Return Policy is crafted to ensure a hassle-free experience in the rare instance that you are not completely satisfied with your purchase. Please take a moment to familiarize yourself with our policy.

  1. Returns:
    We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error, may not be eligible for a refund.
  2. Initiate a Return:
    To initiate a return, please contact our customer support team at support@be-rustic.com within 30 days of receiving your order. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process.
  3. Refunds:
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.
  4. Exchanges:
    If you received a defective or damaged item, we will happily exchange it for the same product. Please contact our customer support team to initiate the exchange process.
  5. Non-Returnable Items:
    Certain items are non-returnable, including gift cards, downloadable software, and personalized or custom-made products. Please note that these exclusions are in compliance with applicable laws and regulations.
  6. Return Shipping:
    Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received successfully.
  7. Late or Missing Refunds:
    If you haven’t received a refund yet, please check your bank account first. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@be-rustic.com.
  8. Questions and Assistance:
    If you have any questions about our Refund and Return Policy or need assistance with the return process, please contact our customer support team at support@be-rustic.com or 9409137897 / 9409137849.

Be Rustic is committed to ensuring your satisfaction with every purchase. We appreciate your trust in us and thank you for choosing Be Rustic for your lifestyle needs.